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P&O Cruises, Cunard Partner with Coforge for Enhanced Guest Experiences in Digital Transition

  • March 6, 2024
  • 2 min read
P&O Cruises, Cunard Partner with Coforge for Enhanced Guest Experiences in Digital Transition

Coforge Limited, a global digital services and solutions provider, has announced a multi-year strategic partnership with Carnival UK (parent company of P&O Cruises and Cunard).

The collaboration aims to enhance the two cruise lines’ Quality Engineering (QE) and Testing capabilities across all operational domains to ensure seamless holidays and exceptional guest experiences in the digital era.

The strategic alliance extends beyond QE and Testing, elevating the operational capabilities of the brands. As their sole QA and Testing supplier, Coforge is committed to analysing and optimising every critical system, facilitating a seamless journey through digital transformation.

By prioritising comprehensive testing, P&O Cruises and Cunard aim to provide exceptional guest experiences, surpassing expectations at every touchpoint. This holistic strategy, driven by Coforge’s Centre of Excellence (COE) in QE & Automation envisions a future of outstanding experiences, reinforcing the industry leadership of both brands.

Coforge’s reputation for delivering reliable, high-quality QA and Testing solutions, trusted by prominent entities across the industry including cruise lines, airlines, airports, GDSs, cargo, logistics, or rail, plus its passion, integrity, and willingness to listen to the customer, was paramount in forging this partnership.

Matt Denny, Chief Information Officer, Carnival UK, said: “We are proud to partner with Coforge to reinforce our commitment to operational excellence and guest satisfaction, particularly as we navigate the digital age. Its expertise in Quality Engineering and Testing Automation will be instrumental in ensuring high quality IT processes and solutions, improving employee experience and guest satisfaction.”

Chris Manuel, Senior Vice President, Quality Engineering and Testing Services, Coforge added, “We are excited to embark on this journey with P&O Cruises and Cunard. Our mission is to empower them with the highest standards of quality and testing excellence, contributing to the seamless extraordinary experiences their guests deserve, while embracing the opportunities that digital transformation brings.”

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